Concentrix Work At Home Call Center Jobs

Concentrix Work At Home Call Center Jobs

The Concentrix work at home program started over a decade ago to help Concentrix provide quality, cost-effective service to their roster of clients, and employee positions to at-home customer service agents.

Based in Fremont, California and founded in 1983, Concentrix provides business services and technology solutions to their clients. They specialize in ten industries and employ over 45,000 people in 25 countries.

Concentrix Work At Home Review

Concentrix hires Product Support Advisors from anywhere in the United States. As an Advisor, you will handle inbound calls from customers of Concentrix clients who need technical support. You will receive employee benefits if you work 30 or more hours per week, and there are also advancement opportunities, such as promotion to team leader.

Concentrix says that they “favor ability over experience,” and you’ll be considered for employment with a minimum of one year of customer service experience, so this can definitely be considered an entry-level job.

Training

The training duration depends on the client you are matched with, but paid training is typically up to 16 days, followed by four weeks of nesting. You’ll be tested throughout the training period to ensure you are ready to begin taking calls.

Per the Concentrix work at home page, training is conducted “in centralized locations in a classroom setting. If you are not located by one of our locations, then you would be doing virtual training.”

Pay

Representatives are paid $10.25 per hour, but it may be adjusted based on program or geographic location. Payment is issued every two weeks by direct deposit or check.

Employees who work 30 or more hours per week receive benefits, including performance-based incentives and 401K company match. Full-time employees receive all benefits including medical, dental and vision insurance after 60 days.

Concentrix even provides a computer (on loan) for some client programs!

Scheduling

When you are hired, you will discuss and agree to your schedule with Concentrix. There are full-time and part-time opportunities, with a maximum of 40 hours. Depending on the company’s needs when you are hired, shifts may be at any time.

While the start and end times of your shift will not change, weekly schedules are posted which specify lunches, breaks, team meetings, and coaching opportunities.

Technical Requirements

The following are required:

• Corded phone with mute/hold button and landline service
• Corded headset with noise-cancelling microphone
• High-speed internet service (with wired connection) with at least 5.0 Mbps download speed and 1.5 Mbps upload speed (no satellite)

You will need required equipment prior to training.

Make sure to review the work at home page for a complete listing of requirements.

You will discuss whether Concentrix will provide you with a computer during the interview process.

Apply

Visit the Concentrix work at home page to apply, and for a complete overview of the at home program. You’ll also find dates and times of upcoming virtual job fairs.

If you are invited to interview, you might be required to attend via Skype or Face Time depending on the program, though you could be interviewed by phone only.

If you have experience with Concentrix work at home, please share in comments!

Original article and pictures take www.realhomejobsnow.com site